careers

As a member of the Account Services Department, you’re responsible for:

• Managing and owning the relationship between the agency and the client
• Meeting with clients to take requests, present strategic recommendations, and give feedback to internal agency teams
• Ensuring client work is driven through the agency on time, on budget, and on strategy
• Billing projects and writing SOWs for existing clients
• Representing the best interests of the client within the agency

 

Our team contributes to CommCreative by managing our client accounts and knowing the best way to approach a client’s challenge or objective. You’re responsible for helping the Account Services team successfully manage accounts and maintain client business and engagement.

 

You must be:

• Nimble: Be able to get up to speed on clients and projects quickly and always deliver on time.
• Collaborative: Marketing problem-solving takes working with other departments to truly understand a client’s needs, make recommendations, and execute in a strategic manner.
• Surprising: Always bringing ideas to the table that clients wouldn’t have thought of.
• Proactive: Ask questions, wonder what if, and challenge the expected.
• Passionate: We care about the work we make but also who we’re making it for. We follow up to make sure the work is achieving results. We are passionate and excited about our clients and their industries.
• Detail-Driven: Details aren’t small. They make or break an entire project. We hold ourselves to the highest standards.
• A Team Player: We pride ourselves on being fun to work with so that people look forward to working with us – both outside and inside the agency.

 

What you’re responsible for:

• Essential account operations that manage and organize account business
• Collaborating with clients to suggest and orchestrate client projects in our agency
• Working with the Strategy, Creative, and Digital teams to ensure that all work is strategically sound, on-brief, and reflects project objectives and client goals
• Delivering creative briefs in collaboration with agency leaders that will inform our teams with valuable insights that will drive successful projects
• Understanding, consolidating, and interpreting client feedback that will direct project success for our internal agency teammates
• Demonstrating attention to detail across all account functions
• Organizing and prioritizing client deliverables, both externally and internally
• Maintaining responsibility for all financial processing across projects, including hours reporting and client profitability
• Fostering meaningful relationships with clients and internal teams
• Developing solid working relationships with the Strategy, Creative, Digital, and Social teams and managing accordingly
• Prioritizing projects and meeting strict deadlines

 

Qualifications:

• 5+ years’ experience in agency Account Management or similar

 

What we offer:

• 12 paid holidays, plus we are closed from Christmas through New Year’s Day
• 15 days of PTO
• Fully remote work
• Affordable medical, vision and dental, with fully funded deductible card
• Competitive salary
• Highly collaborative team environment
• Work-life balance
• Leadership that cares about the employees and prioritizes development

 

Interested? Send your résumé and cover letter to careers@commcreative.com.

CommCreative is always looking for freelance designers to add to our network. We like designers who are smart, talented (duh) and committed to producing awesome work.

Nimble problem-solvers who can take any kind of project—digital, physical or both—and make it sing.

 

About CommCreative
CommCreative is a strategically minded, creatively fueled marketing agency. We have digital in our DNA. Results in our hearts. And we’re passionate about creating stories that express who our clients are at their core while connecting with their most coveted audiences.

Whether it’s B2B or B2C, for us, it’s about stirring the emotions of the human on the other end of your message. That’s how we inspire action. You could call it a “philosophy,” but really, it’s science.

Send us your book at careers@commcreative.com and show us what you can do.